Gate Keeping Essay

There ar many processes a newspaper publisher must go through before it can be sell in a newsagent and lots of people are baffling in making just one article. The process that makes this article is called provide keeping.To begin with, the news is first caught hold of by the news agencies, who so sell the stories to the news media.The copy taster indeed makes a quick selection of stories they exact news worthy to the paper they are working for, although they only dismiss the obvious non news worthy stories as they dont hold a great deal of responsibility. What they carry suitable they s termination off to the news editor.It is the news editors conjecture to make a definitive judgment if which stories bequeath be followed up and which ones volition not. They decide what angle to pack on the storey according to what perceptions they want to portray to the reader. They then select, in their own opinion, reporters and photographers they consider suitable to bring on the story. However, if the story took place in another county, a foreign news editor will be assigned to this hire out instead.Photographers and reporters work on the same time scale. They decide how to display the information, and it is their job to research the story before working on it so that they go through their facts clear (this also comes into importance when the story is handed to the sub editor). This world power include going to the site the event took place, going to interviews, searching the library or the internet. The reporters will then write up the story taking into consideration what the news editor has suggested to them. Their copy must be inclined to the news editor before the deadline. The news editor will then cheque it, and make sure it has taken the correct angles and spins. If it has not they will give it back to the reporter with suggestions of how to make it more news worthy.The photographers wrangle with the head photographer what photos will be bes t suited to the story. They then research the story, and their prints must be developed and handed to the picture editor by the deadline stated. It is the picture editors responsibility to crop and embellish the photos, to best fit the story.Everything is then handed to the sub editor who will then correct spelling and grammar, write eye catching headlines and captions, check that the story is within the law, i.e. so no one can take legal action against the newspaper. They also decide the layout of the article, making sure run-in dont overlap pictures etc.Everything is then handed to the editor who then writes an editorial and is in charge of advertising. Designers are employed to create adverts and work on features.For smaller articles in the newspaper, a features editor is employed. therefore a newspaper begins at a news agency and end up at a newsagent.

Assessing poor quality service: perception of customer service representatives Essay

The article written by Marilyn M. Helms and Donna T. Mayo from Dalton State College, Dalton, Georgia. regular army purpose is to explain on how client process relates with node dis happiness which resulted in client defection. In dish out industries, service plays classical roles as it relates closely with profit and firm longevity. Researcher overly claims that good retention world power from service managers underside leverage their formational performance. This is been done by recoil management programs. Also the author claims that pitiable client service from guest service representative will in addition be one of the factors of guest defection.This is been proven that dissatisfaction is derived from acknowledge with a service representative during the dispensing of a service. A survey has been conducted to 100 people for a retailer shop. The retailer give the axe stand to lose 32 to 36 current or strength customers. Dissatisfied customer argon ought to spread rumor of their bad experience and has an even greater impact on shoppers that non involved in the problem. Customers are more likely to post their bad feeling on web sites and blogs and 15 percents of dissatisfied customer post their comment.It is critical to immovable service crisis and work to correct them before customers defect. Surveys have been done to border center service representative as they experience a diametrical problem from customers every day. This employees is been evaluated based on their service obstetrical delivery process. This is overly to identify areas to improve the service quality given by claim center employees. Research has conducted a survey to collect data from the employees perceptions. They had been impel divulge a two question surveys. First question is to keep down out three example of unretentive customer service by putting employees in customer point of view.Second question is to conduct one of the three reasons that drop cause them to choose other service supplier. The results is been analyze by an experience quality management and current customer satisfaction literature. The result of the data that had been collected shows at least 10 critical reason of customer defection. There are rude employees or poor attitude, decelerate operate, employees not paying attention on att obliterateance customers sheer, boilersuit(a) poor accommodation, lack of training or lack of harvest-home knowledge, service failure, poor quality, lack of patience, product availability, appearance or cleanliness and prices issue.Of all of the reason, almost of the largest turnover for customer is rude behavior and attitude of the employees. This is followed by employee not paying attention and poor services to customer. Researches had found out between all the reason, they had categorize which reason that most likely to end the business relationship. They had found out that the above reason were most very much within the employ ees and also one of the top reasons why customer defects. By addressing the above matter correctly can reduce defection from customer before the problem is starting as this can improve customer retention.There were also avoidable service failures such as backward services and errors on delivery. Researchers also conduct surveys on hospitality industries. just about answers from the surveys include slow response, service failure, lack of knowledge and also poor services. Researches have found out several factors that influence customer satisfaction and retention. It has been categorize as technical and interpersonal. As matters relates to technical is such as slow services, employees not paying attention or not attendance on customer request, being rushed or associated of being pushy, mistakes and overall poor services.As matters related to interpersonal is more on the employees attitude. few factors such as rude employees and poor attitude, lack of training, appearances and clean liness, product availability, poor quality and prices. By identifying this categories can assist to improve service delivery process and revamp the employees training process. The author claims that there is an avoidable and unavoidable group of service failures. Product availability, poor quality and prices is been categorize as a poor service and its seems to influence customer perception of the overall quality.Product availability is an inventory and ordering or scheduling issue that management could easily address. Although prices and poor quality is beyond the control of the management, they should describe back to their vendor. Benchmarking of service delivery among competitors can greatly improve the processes. origin concludes that managers are able to validate most of the problems in avoidable breakdowns categories. be of defection can actually aid managers to directing those service failures that requires most attention. One of the efforts that can be utilise is by re warding employees that gives a good service to the customer.Role playing of angry customer and also other variety of service delivery situation should be used for employee screening. Benchmarking comparison of customer service versus rude customer service responses also conclude important training materials. Companies should ensure their delivery sounds genuine and does not appear memorized or rehearsed. Customer may not perceive a long wait or finding the representative mistakes, price or lack of product availability as severe as they energy have as long as they been treated in a professional and a courteous manner.Management should take action on employees whos been rude or having attitude problem towards customer. If customer claims slow service as an indicator of poor service quality, the management can set a time frame of each calls and created a measuring service based on time. They can develop procedures to determine an gratifying period of time to perform a particular tas k. This also can improve standard operating time for each call. Within this, they also can adjust the process of call handling by the constituent and set a standardization of service. Companies also can gain service from customer feedback on the services.This is when the organization can take action on case to case basis to keep them improvised. As for opinion, this research is important because nowadays, customer service is everywhere. To enhance customer satisfaction, the service tryrs should identify what string customer satisfaction with their products and services. In order to know either the customers are happy and satisfied with the products and services, feedback from them is important. It is because, the feedback can give company or organization achieved higher profit or reputation.For example, a cosmetic product where the provider ask feedback from the customer by apply e-mail, short messaging service (SMS) and calling customer by asking their satisfaction after using the product after one week. This is to know either the customer are satisfied or not with the products and services. Besides, it will give good pipeline when they spread good things about the products and services they used. Thus, some recommendation need to add in this research which is, the researcher need to expand the respondents to more vary. Besides, these studies also need to focus on sole service industries or companionship segments.Therefore, the agent or the front lines should be train plentiful to serve customer and make customer satisfied with the products and services provide by the company or organization. In some industries, customer is their addition to gain maximum profit and reputation. So by identifying what make customer unsatisfied with the products and services, they can actually improve their skills, communication, system and also their products and services it to make customer satisfied. Besides, interior customer also needs to focus. It is because, when internal customer satisfied or happy, they can serve external customer with full manner and motivated.

In Defence of Harry Flashman Essay

It is comprehendible why the first mention of the character of bother swankman the opportunistic philanderer of his Majestys service who lied and cheated his cowardly way by means of the Victorian pages of his fictional memoirs by George MacDonald Fraser is enough to deter the browsing lady, though far be it from any 1 to say it should.Since patterns of book-buying snake across the sexes like a flailing sidewinder, it would be hopeless to say as to w here on the shop shelf the hand might lay to rest. Nevertheless, for a series of stories far besides overlooked for the publics common good, what could the otherwise fairer sex besides find to appreciate in a man whose charm seems as fictitious as the women who fall for it? To put it much simply great deal this man to borrow the blurb be all bad?If the give away Flashman is shouting forward from the back of your mind, dare the Lord Flashheart be named as the bothering heckler? Dont think him an unwanted associate, for Blac kadders slavering philanderer could be seen as an exaggeration of the Flashman persona and for certain close to what Harry himself may capture become had he not, by hand and reboot of queen and empire, been thrown into the Flemingesque scenarios he haphazardly emerged from, whatsoever the wiser and better-shaped.Unlike the all-consuming scream of his comedic counterpart, Harrys lechery is merely a tempered impetus punctuating his rely for the side comforts that makes for the only form of patriotism youll see in him, if you can call it patriotism the patriotism of Bond it most certainly is not. What differs Harry from James is awareness, and when taking stock, the idiom trumps the ammo. It would be daft to point of reference Harrys decision making with the weighing of political consequence, provided that would be a laughable excuse something he doesnt pose to admit.Its fear that has his mind running back to the jolly English riff-raff and the spread of beds that await. Tho ugh isnt to think with your legs the best strategy for the newsperson? Reluctant maybe, Harry is a better reporter than he is a soldier. This cowardice kept him alive til a time when he could spread out to admit the truth. Concerning the First Afghan War, the truth about a man, oecumenical Elphinestone who single-handedly stripped the meat from his ranks as he rung them through with(predicate) the Khord-Kabul pass on their retreat from Afghanistan.Long after witnessing rom on high, the massacre of the regiments from which he had high-tailed the night before, Flashman verbally guts he whom he declares No fate could be bad enough for I belt up state unhesitatingly, that for pure, vacillating stupidity, for superb incompetence to command, for ignorance combined with bad sagacity in short for the true up talent for catastrophe, Elphy outshines all as the great military idiot of our own or any other mean solar day Now what a sorry waste of insightful wit it would kick in been to have it lost amidst the idiot pride of a gadfly more gallant than Harry.Elphinestone is not alone Harry considers many of the figures he meets to be to varying degrees morons, despite his care to concede a grace here and there. Its no surprise that he met such a unstable pile of fools he was, after all, involved in some of the polish off disasters of British imperialism all the more reason to flee when he could. save you know the fastidious type. Perhaps youve a friend whom fits this description, in which case, youll control how empowering it feels to have them praise you youre worth a cheerWhen guess encounter pairs Harry with one he considers of rare dignity, you too, as the reader, involve them as praiseworthy, or rather, worthy of investigation. It was in 1842 when he jumped into the carriage of Lola Montez an Irish dancer girl turned adventuress of Europe whose life was spent compete with kingdoms as one might romantically say. Her appearances in Royal Flash ar e glimpses moments too brief to capture her entirety, yet he alludes to a life beyond the pages with so delicate a respect that one is inspired to follow. Whilst Harry never himself existed, he may as closely have.Its very easy to speak of his personality as anything still fictional. Perhaps to no great surprise considering we get to know the fellow through his own confessions, worded not merely to the benefit of his own authenticity, either. The true blue honesty rubs off well onto those he brushes shoulders with. Its what we have to thank this bounder for dramatising without disfiguring a past of characters pallid to most directly and enriching the pursuit of history for ourselves. Harry once said about the Earl of Cardigan, that some human faults are military virtues for Harry, some human faults are literary virtues.

Narrative of the Life of Frederick Douglass Essay

Frederick Douglass was born as Frederick tremendousus Bailey, a buckle down in Tuckahoe, near Hillsborough, Maryland. His mother Harriet Bailey was a slave and Frederick also became a slave since truth required children to follow status of their mothers. He was degage from his mother at an early age and was raised with a separate of slave children. Driven by thirst for association and learning, he bought his scratch book, The Columbian Orator at the age of thirteen. The book made him perceive the miseries of enslaved people and to realize the necessity of universal freedom.This knowledge sowed a spill of revolt in Douglass that ultimately made him escape the slave cantonment in 1938. After his arrival in New York he diverged his invoke to Frederick Douglass and started working for abolitionist movement. After joining American Anti-Slavery Society, he came to be known as a famous orator, journalist, and slave leader of the nineteenth century. His autobiography, Narrative of the keep of Frederick Douglass was published in 1845, followed by My Bondage and My emancipation in 1855 and Life and Times of Frederick Douglass in 1881 respectively.In Narrative of the Life of Frederick Douglass, he has provided a deep insight into a slaves life story working on the southerly plantations. At the age of eight, he was sent to the custody of Hugh and Sophia Auld at their farthestm house. The slaves were by law prohibited to scotch education and knowledge and those guilty of violation were outlet to heavy fines, whipping or imprisonment. Blacks and slave did not have admission charge to purchase books or even Bible. The plantation owners considered educated slaves as a threat to their authority and thus barred them of the privilege.Douglass faced same foeman from his master at his early age when his masters wife tried to teach him Bible and was stopped by her husband. Literacy therefore, became of primary immenseness for Douglass since he thought it to be the only means to freedom and emancipation. In the narrative he states, I have found that, to make a contented slave, it is necessary to make a thoughtless one. It is necessary to change his moral and mental vision, and, as far as possible, to annihilate the place of reason. he must be made to feel that slavery is unspoiled and he can be brought to that only when he ceases to be a man (99). Douglass was highly critical of the slaveholders religion as that added even more(prenominal) to their cruelty towards the colored labor on their plantations. He describes the conversion of his master, original Auld, in August, 1832 of which he thought to bring a positive change in his behavior towards slaves. Against his hopes, It neither made him to be humane to his slaves, nor to unloosen them. . . . it made him more cruel and hateful . . .a much worsened man afterward his conversion . . . he found religious self-confidence and support for his slaveholding cruelty (57). Regarding cruel ty of religious southerlyers, Douglass opines, For of all(a) slaveholders with whom I have ever met, religious slaveholders are the worst (80). At the Southern plantation, the conduct of know towards slaves was bad beyond imagination. They were deprived of basic and unsounded rights such as education and denied freedom on least degree. The slave-owners presumed that if slaves get education they would be of no use for their masters.The slaves were supposed to be yes-men to their masters and they did not require those who argued or questioned their authority. Any effort or exertion for freedom was crushed with an iron hand. Physical and intellectual oppression became connect during that period. Those who tried to seek mental freedom by acquiring knowledge were more exposed to physical penalties than others. The penalties were horrible including cutting of fingers and sometimes of hands, whipping and finally killing them.In such circumstances, Douglass developed a impregnable urge for emancipation supplemented further by the fair treatment he received from William Freeland as he craved to be his own master. Douglass witnessed a wide difference in slaves living conditions after he arrived in Baltimore. Life for slaves, he observed, in the northern cities was far easier than those at Southern plantations. He writes, A city slave is roughly a freeman, compared with a slave on the plantation. He is much breach fed and clothed, and enjoys privileges altogether unknown to the slave on the plantation (38). want many other revolutionary slaves, Douglass planned to escape his masters brutalities and seek freedom body and mind. He was dissatisfied with almost everything in his slave life. Above all, he was discontented with the way slaves were robbed of their monetary gains. He started planning to flee in 1835 but stayed back due to a number of reservations. Primarily he was concerned with his fellow slaves and wanted them to imitate him in the attempt for independ ence. He convinced each of them personally and took long time to chalk out a feasible escape plan.The multiple fears of world caught and return to slavery were horrifying and difficulties numerous. Finally, a group of six frame for the Chesapeake Bay was constituted to flee on Saturday night. Douglass even managed to prepare impostor undertakings on behalf of their masters for all six. As the last moment, however, the mission failed and all of them were held due to the betrayal of one of the fellow slave. Finally when Douglass succeeded to escape towards northernmost in 1838, he found the region totally different from what he presumed.While living in abysmal depths of slavery at the Southern plantation, he thought of the Northern slaveholders having just a few console of life or rather they didnt own any slaves. In his simplicity, he thought the slaves a source of wealthiness and extravagant life that was supposedly inexistent in the North. He writes, . . . upon coming to the north, I expected to support with a rough, hard-handed, and uncultivated population, living in the most Spartan-like simplicity, knowing zero point of the ease, luxury, pomp, and grandeur of southern slaveholders (111).In contrast, he found himself surrounded with the strongest proofs of wealth (111). The blooming northern industry engaged numerous workers living in far better conditions (both physically and economically) than the pathetic southern slaves. In short, he found a new world, a world of hope where hereafter lies. Works Cited Douglass, Frederick. Narrative of the life of Frederick Douglass, an American Slave. Electronic Text Center, University of Virginia Library. Accessed August 20, 2008 http//etext. virginia. edu/toc/modeng/public/DouNarr. html

Othello -Essay

Gender Overplay The re drive homeation and relationships of women in Venetian connection in terms of ender relations and equality ar explored by with(predicate)out the play. The roughage of agone, adopts the sexist and discriminatory attitudes towards women that was common In the hoary connection of Venice. Ago was someone who thought women were Infinitely exploitable, dispensable objects and driven by familiar desire only- That she may control, unmake, do what she list even as her liking sh either play the god. (Act 3 Scene 3). As Ago soliloquies, the repetition of make emphasizes the suasion of the relentless nature to which women approach relationships that was adopted by the venerable society. The view that women were stipulated in such a derogatory and disparaging fashion, articulates the preferential societal views that were upheld in Venetian society. Similarly, Sagos characterization of women Is representative of the dominant societal view that women were Inferio r and nonsensical beings.Interestingly, Emilie contrasts Sagos belief concerning the sexual desire of women by expressing her belief that men practice session women to satisfy their own sexual desire- They are all but stomachs, and we all but food / they eat us hungrily, and then when they are full/ they belch us. (Act 3 Scene 4). With the use of a metaphor to express the exploitation of women, combined with figurative address, e-mail Illustrates the gender tensions and views of women existing In a pre-femaleness society of womens oppression.The gender tensions that were present In the Venetian society existed on a basis of assumptions, having been determine by central societal beliefs. The resolution of play necessitates the death of Desman and Emilie collect to their unreasonable attempts to usurp the Elizabethan chain- mite Ill not shed her business line/nor scar that whiter skin of hers than snow/yet she must die, else hell betray all men. (Act 5 Scene 2) The use of an as sertive tone, combined with figurative language expresses the belief that women were represented as threats to Venetian patriarchal structure.Desman had set herself outback(a) the bounds of accepted female behavior, and her death signifies a return to patriarchal control. Othello is a warning for those who that attempt to usurp their position in Venetian society. Those people, who endeavourer to challenge the Elizabethan chain of being, are punished for their actions. Othello continues to demand audiences through its exploration of gender personnel plays- perennial, universal concerns that lapse time racial Overplay Racial tensions explored in Othello are perennial themes which continue to contract audiences.Othello is considered as the outsider as he comes from outside of Venice and retains some of his alien origins. In entering into marriage with Desman, Othello is stepping outside his expected role in society and challenging the Venetian hierarchal chain of being power stru cture. The racial discrimination and views on interracial marriage are expressed through use of binary opposition, using the analogy of a minacious jampack and white ewe to highlight the bridge that exists between Othello and Desman belonging to different racial backgrounds- Even now, now, very now, an old pitch blackness ram is tipping your white ewe. (Act 1 Scene 1). Bestial imagery is also used with anthropomorphism to fix the racial prejudice expressed by Abortion and also the wider Venetian societal views on race and interracial marriage. This view characterizes Othello and intern his racial background as being associated with something that has negative connotations attached to it- old black ram. Throughout the plays evolution, the audience witnesses as Othello absorbs the explicit racism and black imagery, resulting in self-hatred.This is communicated through use of allusion as Othello utilizes his own blackness to characterize himself as savage- Her name, that was fresh/ as Dins visage, is now begrimed and black/as mine on face. (Act 3 Scene 3). Othello reflects the Venetian racial light that blackness was a representation of evil and iniquity. At the conclusion of the play, it is mop up to the audience that Othello is completely immersed n the racial based discriminatory value that are upheld by Venetian society.Before ending his life Othello mentions Turk, expressing a view of himself as the enemy to Venice- Where a malignant and turbaned Turk/beat a Venetian and traduced the state (Act 5 Scene 2). The allusion to the Turkish emphasizes the comparison that Othello is do of himself to something savage and unrelenting. This communicates the depth to which Othello has allowed himself to be pervaded with the dominant racial societal views. stop to the social challenge could only come wrought the death and disgrace of those who attempt to usurp the Venetian chain of being power structure.Othello is a warning for those who attempt to usurp the El izabethan chain of being power structure. Those people, who attempt to contravene the divinely constructed social order, are punished for their anomalous actions. Through extracting the perennial power relations of the play, a Marxist and womens liberationist paradigm can be adopted. Shakespearean domestic tragedy Othello continues to engage audiences through its exploration of race and gender power plays- universal concerns that transcend time and place.

Sample Police Report

The text below is an example of a police report. Notice the following points about(predicate) it * It is written in clear, simple-minded English. * Dates, times and a nonher(prenominal) details are recorded as just now as possible. (Find some examples of these. ) * The register (i. e. the level of language) is formal. For example, there are no short forms such as didnt and no colloquial spoken language such as nicked. Similarly, the formal word purchased is used instead of bought. What other examples can you find? * The report is impersonal.The writer focusses on the events and the evidence, not on his own thoughts or feelings. Case Number VT 05/04/01/3462 Incident Vehicle stealth Reporting Officer Constable Ranjit Singh Date of Report 05 April 2001 At about 1040 hours on 5th April 2001, I met with Ms. Vanessa outlay at 61 South Chorley Drive regarding a vehicle theft. Ms. Price utter she park her railway car by a parking meter outside Chorley blank Centre at about 0945 hour s and went into a nearby shop to elapse a faulty torch she had purchased the previous day.She said that when she returned to the leisure focalize at about 1000 hours, she discovered her car was missing. Ms. Price depict her car as a maroon, 1999 Mitsubishi Eclipse with a black transmutable roof. The car registration number is GTL-682-P. She estimated the value of the car at 8,500 and said there were no distinguishing marks or items. Ms. Price told me she locked the car, but she does not have the keys. She now believes she may have left the keys in the call forth lock after removing the faulty torch from the boot. Ms.Price said she gave no unrivalled permission to take her car, and she is up to date with her loan repayments. I conducted a survey of the crime scene but found no items of evidence. I saw no broken glass in the area, and there were no items to retrieve or photograph. I obtained a sworn statement from Ms. Price and provided her with the case number and Information L eaflet 99/07 (What to do when your car is stolen). I entered the vehicle into the station database as a stolen vehicle. I excessively searched the area but was unable to find the vehicle.

The warehouse group pest analysis: strategic management Essay

The warehouse group pest analysisThe external environment can be grouped into different environmental segments, the Political/legal segment, economic, socio-cultural and technological segments, otherwise cognize as PEST. (hanson et al) TechnologicalTechnological advances get under ones skin also force the industry such as the use of self-checkout machines. The introduction of self military service has changed the daily interactions for customers making transactions much faster and easier as well(p) as more accurate (nz herald ref). concord to NCR, which is the get downr of 99% of all checkout machines in NZ, work is being done on ATM technology which will allow transactions to be disembowel through smartphones. (nz herald ref). This will hopefully give The Warehouse collection opportunities for an increase in sales, as a carrier of smartphones this innovation makes federal agency for apps to be created and used for store information and terminates that can be transferred presently from customers mobile phones. Socio-culturalThe socio-cultural environment consists of peoples attitudes and values (hanson et al ref), this externality therefore can effect all other segments of the environment. The Warehouse throng was recently influenced by the union-led New Zealand Living Wage campaign, which was focused on the need for a higher minimum wage in the inelegant in order to lower the income gap between the rich and poor. (nbr expression ref). With information about this issue the companion researched the amount of income required to contain a household and then measured it against their employees pay rates aft(prenominal) consideration they have changed the amount they will be paying to received employees and will soon have a minimum wage of $18.50 to $20 for experienced staff members. (nbr ref). This will hopefully create more stability for The Warehouse Groups employees. Political-legalThe political-legal environment is the area of laws and reg ulations that organisations compete in for attention and resources, (Hansen et al). Possible new legislations introduced by the government may feign all suppliers of goods and services in NZ, the new law will make it a breach for consumer supply standard form contracts to contain raw contract terms (ref) that instigate a take it or discontinue it relationship between suppliers and buyers. This will give suppliers more power and could thwart companies such as The Warehouse Group from gaining access to cheaper supplies, The Warehouse is known for its low prices and discounted products so this may cause a decrease in sales revenue if low prices are not continuous.EconomicAccording to Hansen et al the economic environment is the economy in which a degraded competes or wishes to compete in. During the global recession the retail industry suffered weighty threats, most companies were forced to make cost cuts in order to make a profit, but with The Warehouse already being a disco unt store, additional cost cuts put a strain on the companys performance. (ref). Market conditions today still remain tough and competition continues to increase however the long lasting effects of the recession have been key driving forces for the Warehouse Group to take actions such as the acquisition if noel leeming, to broaden its services as a retail tarnish and increase profit margins.Tech http//www.nzherald.co.nz/nz/news/article.cfm?c_id=1&objectid=10834173Political- http//www.wigleylaw.com/assets/pdfs/2013/New-NZ-Law-many-consumer-supply-contracts-potentially-illegal-by-late-2013.pdfEco http//companyresearch.nzx.com.ezproxy.aut.ac.nz/reports/nz/2012/WHS2012.pdf http//www.ukessays.com/essays/ economic science/the-effects-of-the-global-recession-on-the-warehouse-group-economics-essay.phpsocio- http//www.nbr.co.nz/article/warehouse-seeks-better-workforce-higher-pay-more-training-bd-139730